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Topics#EmailPergunta de Donny Reblitz
Donny Reblitz (Tech Data) perguntou em #Email
11 de dez. de 2019, 17:28

What's the best way to be notified of customer replies on cases?

Interested to hear where others have seen success here: What's the best way to support being notified when there's a new reply email that's been received on a particular case? For example, customer sends email, case is created via email-to-case, agent replies to email and then customer replies.
1 resposta
  1. Tanya Sharma (Solviant)
    16 de dez. de 2019, 15:40
    Hi Donny, 

     

    You can check in the setting:- 

     

    'Notify Case Owners on New Email' via 'Setup'>'Customize'>'Case'>'Email-to-Case Settings'. This is what we are using in our requirements. 
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