1 resposta
Kushal - When you say tickets, am assuming that this is a customization relevant to your organization, as we do not have access to your organzation (as we dont work for Salesforce) we can guide you on how to create a REport rather than give you a step by step accurate process in reference to your org. Check these links below
https://help.salesforce.com/HTViewHelpDoc?id=reports_custom.htm&language=en_US
https://help.salesforce.com/HTViewHelpDoc?id=reports_builder_editing.htm
http://www.youtube.com/watch?v=So-xKg9AyM4
