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Hi Community,

 

I am researching the option to enable bounce management, however a couple of things do not seem to be working when testing in a sandbox.

 

1. I can still send emails to a bounced email address:

 

Bounce management problem It does diable sending email from this different view, but this view is hardly ever used in our company:

 

User-added image

 

Why can I still send mails to the bounced email address (in the first view)?

 

2. I do not get the email sent back to my email address when I send a mail to the bounced email. How come? 

 

Overall, this 'Bounce management' option is a bit unclear to me. Also, what exactly do the two options: Option to ‘Show bounce alert next to all instances of the email address’ and Option to ‘Return bounced emails to sender’ mean. I do not see their functionality in the sandbox.

 

Thanks in advance,

 

Lieke
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