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Topics#Customer ServicePergunta de Kim Roberts
Kim Roberts (PrismHR) perguntou em #Customer Service
4 de mai. de 2021, 12:29

Can you use Process Builder or Flow to change everyone's status in Omni Channel to Inactive at a certain time?

Sometimes our reps forget to log out at the end of the day.  I know we can manually change the status in Supervisor.  But is there a way we could programmatically set all user statuses to Offline at 7pm?
2 respostas
  1. Chris Gardner (Salesforce)
    4 de mai. de 2021, 16:12
    Kim,

     

    It looks like the UserServicePresence object (https://developer.salesforce.com/docs/atlas.en-us.omni_channel_dev.meta/omni_channel_dev/sforce_api_objects_userservicepresence.htm) isn't accessible by declarative tools. That object contains the record of an agents status, but can't be updated through a flow or process builder.

     

    The documentation also says it isn't accessible by triggers, so even a trigger couldn't do it. Looks like something manual will be the only option for now.
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