I know that with the supervisor panel we can have access to the queue status but it is for supervisor profile.
Is there a way to give acces to agents profile to this queue status in order for them to have visibility on the chat waiting requests ?
Thanks,
Wissam
1 resposta
Hi,
I'm checking with the team to check if there's any way to do it. Per my initial research it seems like a good idea to post on IdeaExchange https://success.salesforce.com/ideaSearch
