I have a weird situation here - when a Lead comes in and the Team converts it into a Parent Account, the Parent Account address is getting updated to BLANK. It is clearing out the address that was already there. We do NOT want the Parent Account address to be updated at all with the conversion logic
Any ideas why this happens and how to fix it?
5 respostas
When a Lead is converted, it either creates a new Contact or updates an existing Contact. It also either creates a new Account and relates that Contact to the new Account or ties the Contact to an existing Account.
Is there anything done after the simple conversion? I have tested it and it is not removing my existing address values.
