Add Images to a Live Agent that is embedded in an external Website

Question

I am trying to add images to a live agent deployment that is embedded in an External Website. The images are stored in Static Resource and I have set the Cache-Control as Public. If I put the live agent code in a VF page and preview it, I can see the images fine, but the same code embedded in the Website does not work.

I have added the line

embedded_svc.settings.prechatBackgroundImgURL = "{!$Resource.prechatBackground}"

to the embedded deployment code.

If I check the browser console, I am able to see the error message:

Failed to load resource: the server responded with a status of 404 (Not Found) - %7B!$Resource.prechatBackground%7D:1

Has anyone experienced this before?

Thank you for your time,

Sooraj

sakshi nagpal · Answer

Hi Sooraj,

The way you are referencing resource seems incorrect-:

https://help.salesforce.com/articleView?id=000336442&type=1&mode=1

https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_snippet_settings_file.htm

Thanks,

Sakshi

Add Images to a Live Agent that is embedded in an external Website

Customer Service

Aprendizagem relacionada

Mais ajuda