Is there any way to add a Custom Object to this list? I even tried assigning my Bot to an Admin User with full access to all Objects... and this picklist still only shows "Knoweldge". I'm going nutty trying to figure this one out!
3 respostas
I was able to get the answer to this question from a Salesforce employee in the "Service Cloud - Einstein Bots" Collaboration Group. Posting it here, in case anyone is struggling with the same thing.
"Knowledge is the only object that is available for Object Search. I will suggest you to talk with your salesforce AE for any future roadmap for this object feature, if it will extend to other standard/custom object. In meantime if you want to search content of other object, you can do it by using apex invocable method.
Prior to W'20 before this no code knowledge search feature came, this was the way to search knowledge and present to customer in a bot. https://developer.salesforce.com/docs/atlas.en-us.218.0.bot_cookbook.meta/bot_cookbook/bot_cookbook_search_knowledge.htm
Similar approach can be done for other object as well.It work same way.
Also another example here to get custom object data and present in a bot. https://developer.salesforce.com/docs/atlas.en-us.218.0.bot_cookbook.meta/bot_cookbook/bot_cookbook_dynamic_menu.htm .You can try these custom approach if that work well for your scenario."
