There is an email merge field called !Case.Last_Case_Comment__c. However the Post action creates a feed item not a case comment.
Is there a similar merge field for a feed item post? For example, if an agent uses the Post action in Service Console.
There is an email merge field called !Case.Last_Case_Comment__c. However the Post action creates a feed item not a case comment.
Is there a similar merge field for a feed item post? For example, if an agent uses the Post action in Service Console.