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Topics#EmailPergunta de Rupesh J
Rupesh J (Salesforce) perguntou em #Email
15 de dez. de 2017, 09:51

inbound email reply from customer is not creating a feed/post in the case

Whenever the customer reply to the support email, The incoming email object is created for the case record. But the incoming email as a Feed or post is not created for the case. Is there any configuration or Apex dev that can be done to create a FeedItem of type "EmailMessageEvent".

 

In our org we have enabled the enhanced Email option.

 

And we have disabled the Support setting feature to "Enable Case Feed Actions and Feed Items"
6 respostas
  1. Yamini Bhaskar
    14 de mar. de 2024, 19:13

    In Feed Tracking, under case, enable feeds for related objects.

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