Creating new record from parent then updating parent with new record - Process Builder

Question

Hi, I have used Process Builder to create a new case every time an Article is created.  This works well, but I am stuck on my next step.  Once the case has been created, I want to update the Case look up field on the original Article with the case that was just created. What is the best way to go about this?

Sara Monksfield · Answer

Thanks John.  I was using Process Builder and tried adding a Scheduled action 1 hour after created date but it didn't work. As far as I could see, the case isn't created until after the scheduled action, but scheduled action needs case info so returns an error.   I was wondering if it would be better with a flow triggered by a process?

Creating new record from parent then updating parent with new record - Process Builder

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