Would we lose functionality if we dropped the majority of the Service Cloud licences down to Sales Cloud? We do use Web to Cases and log a lot of Cases on a daily basis, but the majority are not the standard sort of customer service cases.
I've tried searching for answers but can't find anything definitive. Has anyone got a large number of licences with only a few Service Cloud? If so, does it present any difficulties?
3 respostas
May be...Service cloud is full of call centre oriented...so it def make some impacts..
anyhow ask some help from Jeff may or steve is better or contact your salesforce account executive
