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Topics#EmailPergunta de Sara Monksfield
Sara Monksfield (RSC) perguntou em #Email
24 de out. de 2018, 08:18

Automated email is sent from one OWD address, but replies go to another OWD address

I have automated emails set up to go from one OWD address but when the recipient replies, the reply goes to another OWD address.  I have checked the email log files and they definitely say that the sender was email A, so why do replies go to email B?  

 

Can anyone help please?

 

Thanks
2 respostas
  1. Sara Monksfield (RSC)
    24 de out. de 2018, 08:43
    Thanks Amit.  Users have their own email address in the 'my email' settings, so I don't think it will be this.  I have checked some of them and they are correct.  The reply is going to a completely different department as well, so users are unlikely to have changed their settings to add a different department's email address. 

     

    The emails that are being sent out are automated from workflows and the 'From Email Address' definitely says email A.  However I have found a test email that I have sent to myself using the same workflow and the header says noreply@salesforce.com; on behalf of; Sara Monksfield <********@******>.  When I reply, it goes to email B.

     

    I can't see anywhere in the workflows or email templates where email B is referenced. :(
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