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I am trying to edit Campaign Member Status Types (Sent, Received, Bounced, etc.) in my campaigns in Lightning, but the documentation says to click "New" in the campaign member status list, but it does not exist. Does anyone know if this is an error or an upgrade issue? 

 

These instructions do not help:

 

To see the Campaign Member Statuses related list, your admin must add it to campaign page layouts.

 

To add a status, click New in the Campaign Member Statuses related list.

 

To change which status is the default, click Change Default Status.

 

To change a status name, click Edit next to the status.

 

To change whether the status counts as responded, click Edit next to the status.

 

Members with statuses that count as “Responded” are tallied in the Responses in Campaign field on the campaign.
4 respostas
  1. 20 de dez. de 2019, 23:44
    @Douglas, then I would check two things.

     

    First, make sure you have permission to create new campaign member statuses on your profile.

     

    Second, make sure that the 'New' button is checked on that related list.

     

    @Douglas, then I would check two things. First, make sure you have permission to create new campaign member statuses on your profile.

     

    Let me know if either of those resolves the problem.
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