a. Enable social profile and add workflow rule to the contact object.
b. Enable social profile and add assignment rules to case object.
c. enable social customer service and add assignment rules to the case object. d. use twitter to case and add workflow rules to case object.
1 resposta
Hey Mahesh,
Looks like you're preparing for the certification exams and these questions seems like they are pulled off some dumps, I'd suggest you to read through the study guide and the practice on the workbooks which would help you arrive at the answers...
hope that helps !
