Skip to main content
When using EchoSign, my users are getting the error messages below.  I am not getting these errors, I am the SF sys admin.  I just upgraded to Echosign 11.4.

 

When my users attempt to do the following:

 

Opportunities > select an Opp. name > Agreements section > clicking 'New Agreement' button

 

They get the following error message:

 

Insufficient Privileges

You do not have the level of access necessary to perform the operation you requested.  Please contact the owner of the record or your administrator if access is necessary.

 

 

When my users attempt:

 

Opportunities > select an Opp. name > Agreements section > clicking on the Name

 

They get this error:

No such column 'useEmailAddress__c' on entity 'echosign_dev1__SIGN_Recipients__c'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names. In this instance, it is not visible to the user because the custom object has not yet been deployed

An unexpected error has occurred. Your solution provider has been notified. (echosign_dev1)

 

This seems to be a premissions issue, but cannot find information on this in the EchoSign Installation and Customization Guide.  Any assistance on this ASAP is greatly appreciated.  
2 respostas
  1. 3 de mar. de 2015, 11:54
    Thanks Steve - this just helped me out of a jam!
0/9000