Currently Customer portal user can read emails that are attached to the case (as a related list), however they cannot reply to or forward these emails. Is it possible to enable reply, reply all, forward options for emails in cases in the customer portal?
Thanks,
Anjana
1 resposta
support agent will help you...
see here for more help
http://help.salesforce.com/HTViewHelpDoc?id=case_interaction_portal_post.htm&language=en_US
https://help.salesforce.com/HTViewHelpDoc?id=case_interaction_enabling_portal_email_notifications.htm&language=en_US
