FavoritosOlivia Forde (Lifes2good) perguntou em #Customer Service6 de jan. de 2015, 14:07Can original attachments be included on Reply emails in CasesWhen you hit reply on a case the attachments fromt he original email are not included - can they be1 respostaClassificarClassificar por dataClassificar por mais útilClassificar por dataResposta aceitaJeff May6 de jan. de 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).Adicionar um comentárioEscrever uma resposta...NegritoItálicoSublinhadoTachadoLista com marcadoresLista numeradaAdicionar linkBloco de códigosInserir imagemAnexar arquivosURL do linkCancelarSalvar0/9000Responder
Resposta aceitaJeff May6 de jan. de 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).
