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Topics#Desktop IntegrationPergunta de Jennifer Kwan
Jennifer Kwan perguntou em #Desktop Integration
19 de out. de 2011, 21:33

Click to call causing computer to lock up

We're using Shoretel. Whenever one of our sales reps would do click to call when she's logged in in Salesforce, her computer would lock up.

 

Any ideas? Not sure if this is a Salesforce issue or a Shoretel issue? 

 

Thanks
2 respostas
  1. Patrick Hogan
    16 de nov. de 2016, 16:09
    Hi Jennifer! How is your SF CRM linked to your Shoretel phone? Have you tried CTI to connect the two? CTI can seamlessly connect CRM and phone, eliminating glitches like this and other configuration problems. Our company Tenfold can help you out on CTI if you're interested. We support both SF and Shoretel. https://www.tenfold.com/integrations/salesforce/shoretel
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