Salesforce for Outlook: Email addresses in BCC

Question

Using SF for Outlook you can send an email to a customer and have that email be automatically associated with a contact in Salesforce. It does that by matching the email in the TO field (and I presume the CC field) with records in Salesforce.

I have a user who wants to be able to send an email to himself and blind copy customers, and have the email be associated with those customers. Unfortunately he isn't finding that the emails are coming over to SF.

Is there something that can be done to get SF for Outlook to do a match on email addresses that are in the BCC field?

Thanks.

Nihar Aleti · Answer

Hi,

Please follow the below link, where we need to install Alebits

https://www.ablebits.com/outlook-blind-carbon-copy-bcc-email-addins/index.php

There is an Idea please vote it

https://success.salesforce.com/ideaView?id=08730000000Y1zLAAS

Thanks

Nihar.

Salesforce for Outlook: Email addresses in BCC

Sales And Marketing

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