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Topics#Sales And MarketingPergunta de Dave Gambino
Dave Gambino perguntou em #Sales And Marketing
20 de jan. de 2010, 16:41

Images not showing up in Email

When I create an HTML email template and insert images into the body, they appear to show up fine when viewing the template from withing Salesforce.  However, when a contact receives the email, the images do not always display correctly.  If the image does not diplay it shows something that looks like a "missing image icon".  32px x 32px

 

Does anyone know why this is?  It appears to be completely reandom and not a setting in the Email Client.

 

I have even tried adding the image as a logo in the Letterhead Email template but that sometimes does the same thing.

 

Any help from someone would be great.  This is driving me crazy.
25 respostas
  1. ian lee
    22 de set. de 2017, 19:38
    I know this is an old post, but if anyone else is looking, this worked for me..

     

    I was also getting the blue box with a aquestionmark on receipt of teh email, even though it showed up ok in the preview in SFDC.

     

    I found that right clicking on the image preview in the document section (rather than viewing the image and then taking that URL) was my issue.. so the URL to use in the HTML should look like this: https://c.na3.content.force.com/servlet/servlet.ImageServer?id=015500000039ZnX&oid=00D5000000072NP&lastMod=1506107497000

     

    I know this is an old post, but if anyone else is looking, this worked for me..
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