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Topics#Sales And MarketingPergunta de Abigail Brownlee
Abigail Brownlee perguntou em #Sales And Marketing
6 de jul. de 2011, 09:18

Email Cases - Subject Line determining account

I have a parent account which contains three sub-accounts. Each sub-account has a unique email address associated with it.

 

This is going to change and all cases will be coming from the same parent account email address. I need to be able to differentiate between sub-accounts. Is there a way this can be set up so there is a trigger in the subject line which determines which sub-account it should be attached to?
2 respostas
  1. Abigail Brownlee
    6 de jul. de 2011, 10:36
    I do, but all cases are coming from a Parent Account email address, and I want the cases seperated out into Sub-Accounts

     

    So when an email comes from the Parent Account email addres I want the following - 

     

    If Subject Line contains "Application 1" then change Account Name to "Sub-Account_1"

     

    and

     

    If Subject Line contains "Application 2" then change Account Name to "Sub-Account_2"

     

    and

     

    If Subject Line contains "Application 3" then change Account Name to "Sub-Account_3"
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