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Topics#Customer ServicePergunta de Murry Geake
Murry Geake (Commidea) perguntou em #Customer Service
2 de dez. de 2011, 16:35

How to display the date/time of the last comment I added to a Case . . .

Our Dynamic Dashboard needs to show, for all My Cases,  the date/time of the latest comment I have added to a case, and here is hte pinch,  even if I do not own the case.

 

Use Case example: so our floor manager can see the last time I contributed to a support case.

 

Is this possible?
3 respostas
  1. Nebojsa (Nash) Zgonjanin (Huron Digital)
    2 de dez. de 2011, 18:23
    In this case you would need to develop trigger to update custom field (date Type) on Case object any time when comment is inserted for case.

     

    Nash 
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