We are attempting to migrate our data from SFC before our contract expires, and to have sufficient time to run the systems in parallel, as is industry practice.
Our data migration request, which we have successfully used on two other occasions, has been stuck since Monday morning - 48 hours ago. That is, the request has not been serviced, and attempts to run the migration again have been unsuccessful since we see a message saying that the migration is in progress.
Attempts to obtain assistance have been fruitless. Our case 08491147 has been awaiting a response by salesforce since 12/10/12 at 4:46 Eastern. While by SFC standards, we are a very small customer, this is clearly a bug and not simply a request for operational help for information. The bug, moreover, has significantly impacted our migration plans, and we see no end in sight. We are on one of SFC's "well get back to you in several days" plans, but again this is a BUG and not simply a support request.
Does anyone have any idea how to either help us unfreeze the system ourselves since SFC has shown no interest in assisting, or how to escalate cases like this to try and get a human being's attention?
I would start with calling Salesforce:
https://help.salesforce.com/HTViewSolution?id=000001000 -- list of global contact numbers
You could also call your Salesforce Account Executive.
