In reviewing Enhance Security with a New Threading Behavior for Email-To-Case, it states "To avoid issues after the update, ensure that user headers are set correctly on Emails." - what exactly does this mean? I can't find any info alluding to what the optimal settings are.
We're running into an issue where outbound emails no longer have a reference Id, but the replies back aren't attaching to the original case. The original outbound email doesn't have a header, which I think might be the cause?
Enhance Security with a New Threading Behavior for Email-To-Case
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We got some information back from salesforce support on what happened. It looks like the new threading behavior was not auto enabled when winter '21 released like we thought. This needs to be manually enabled under Release Updates for it to take effect.
