Email to case service cloud Help needed.
I have customers sending emails to multiple mailboxes and cases are getting created for all the mailboxes. We added a logic to cancel the case if its from same customer and subject matches within 60S. But, this is helping for only max of 3 mailboxes.
Anyone know of a better solution to open only 1 case when customer add multiple mailboxes?
4 comentários
@Naveen Gabrani Thanks for your response but, Its not the use case. My Usecase is customer adding multiple mailboxes to create a 1 case --> System creates multiple cases --> we want only 1 case to be created and 1 auto-ack for open case should be sent if customer adds multiple email boxes. Our mailboxes are routed to different queues
