@* Lightning Now! * while trying to compose emails in Lightning experience on Cases, the emails sent earlier appear in the email and the subject also has RE: suffix signifying we are replying to an email. How can we get rid of this? I have added Email and Send an Email quick actions to Lightning section in page layouts.
TIA
Hi @Vandana Rattan ,
I have "worked around" this by setting a predefined field value to blank ("") on the HTML Body field in a custom created Email quick action on Cases. I have also predefined the field values to Blank on the To, CC and BCC fields. It's working good on the CC and BCC fields, but the To-fields are living it's own life. Meaning, the receiver(s) of the previous sent e-mail are (unfortunately) also added to new E-mails.
Br
Madelene
