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Hi All!

 

I am having an issue with Salesforce Shield, and its limitation with not being able to encrypt standard fields if Portal is enabled. In my project-scratch-def file (attached), I have no reference of Portals or Communities. They are also not enabled in my production instance. When I try to enable Probabilistic or Deterministic encryption for a standard field on the 'Encrypt Standard Fields' page I get the following error on save 'Platform Encryption cannot be enabled for standard fields when Portals are enabled. Client, Client Name'. When I search for 'Customer Portal Settings', in lightning i do not have this option, in classic i can see this option. I can see there is one portal (only in classic) enabled called 'Customer Portal', when i try to edit this i get the following error: 'The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our support page.'

 

Summary:

- This issue does not occur in production i can encrypt standard fields fine

- My project-scratch-def file does not contain any mention of Portal or communities as a feature

- I can only see the 'Customer Portal Settings' in classic, and trying to delete the portal gives an error.

 

Your help is much appreciated!

 

Many Thanks,

Shah

3 comentários
  1. 8 de nov. de 2021, 16:54

    Hello i am currently facing the same issue and i cannot find a way to disable the customer portal manually in the setup or using the sfdx cli. Did you find something that could help resolve that issue?

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