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Hello everyone. We've discovered that the Log a Call button on the Activity History related list in Lightning has become a lot simpler and doesn't include fields we need. The most important field not shown is Type, which is a required field, so I'm not sure why it doesn't show up.

 

Does anyone know where you can edit the fields in the Lightning version of the Log a Call layout? The New Task layout shows all the fields we had in Lightning, so I'm not sure why Log a Call doesn't do the same. If it's not possible to edit these fields, is there some kind of workaround? I found that I could create a Log a Call action and add that to the Lightning experience actions panel, but it doesn't show up in the drop-down menu of actions (like edit, clone, etc.)

2 comentários
  1. 7 de out. de 2019, 17:14

    Hi, Ryan, thanks for your reply. I wasn't able to find log a call under the task object, but after further research, I found it under Global Actions in Setup.

    ~Katherine

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