Hi everyone! Similar to other recent posts, our organization is exploring the option of moving from Classic to Lightning and have had success discovering Sales and Marketing enhancements through research and knowledge articles.
Where we lack in research is customer service enhancements...particularly customer facing features, customer community upgrades, self-service opportunities, on-boarding/implementation, reducing call volume, and customer case management. Does anyone have any success stories when it comes to this type of migration for customer service roles? Any before and after scenarios?
We are a small SaaS company with our customer base categorized as a medium sized business community.
Any advice or case studies are much appreciated. Thanks!
I think a move to one of the Community templates would be perfect in your setting @Brandon Smith - and with a small team is likely easier in the long run to maintain and update.
