Hi everyone,
What would be the best way to share a Lightning Knowledge Article with a customer, either as a PDF or inserted in an e-mail, including scenarios where a Case is not opened? Are all features available in Lightning Knowledge at this point?
Thanks in advance for your help!
4 comentários
Thank you, @[Hanna Sandoval]. Our Articles are Published and accessible in the Community to Community Members. What I am wondering is how -- if possible -- to make select Articles "internal" such that they cannot be shared or opened by non-Community Members even if the link were shared, while making other Articles "shareable." Thanks again!
