I'm having something odd happening with email templates in Lightning. We have 5 standard email templates in Lightning. My understanding is all templates are default public. I've had a couple of users say they there are times they can't see the 5 templates when they select Shares Templates and other times they can. I watched one of them when this happened and he is correct. None of the 5 templates were there to choose. Earlier in the day they were visible.
Has anyone else come across this? I'm at a loss. Any ideas?
1 comentário
@Robin Danahy Have you opened a case about this? It sounds like something that needs to be investigated by our support team. Make sure you give them all the steps and access to reproduce the problem in your org.
