Hi Team!

Its great that in Lightning we are able to utilise the case milestone component. Its an awesome visual indicator for the support agent to identify their case in terms of SLA. 

There is a button (as per my attachment) that allows the user to mark the milestone as complete. However, our business process is that we have apex which updates the case milestone to complete based on specific criteria. Does anybody know if we can remove the ability to manually close a milestone (remove the mark as completed button)?

Cheers!

@Service Cloud Users @Admin Tricks @AdminHero.com Community @Salesforce Flow Automation