Welcome to today's webinar, "Get Going with Lightning, Now!"
We are running another session on August 9, so if you missed this session you can still register:
http://bit.ly/LightningIntroWebinar
The presentation is attached, and you can view the recording here:
http://bit.ly/LightningIntroVideo
If you're ready for guidance on your next steps in your Lightning Journey, join one of our other webinars to learn more: http://bit.ly/LightningWebinars
@Josie Henle I haven't forgotten about you!
Our docs team is in the process of publishing an article on how to tackle this in Lightning Experience - in the meantime, check out this article on how to create an Action on the Case that will let your agents close them right from within the feed!
Add the fields that they would fill out to disposition the Case and they should be good to go.
https://help.salesforce.com/articleView?id=cases_set_up_lex_change_status.htm&type=0
