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+800 pontos
Trilha

Service Cloud para Slack

Melhorar o atendimento ao cliente usando o Service Cloud e o Slack

~1 h 45 min
+200 pontos
Módulo

Slack para serviço

Resolva casos mais rapidamente e surpreenda os clientes com o Slack.

~20 min
+200 pontos
Módulo

Swarming on Cases

Assemble an expert team to solve customer problems quickly with swarming.

~35 min
+400 pontos
Módulo

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

~50 min
~1 h 45 min