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Meet Agentforce Contact Center
Trilha

Meet Agentforce Contact Center

Learn to set up Agentforce Contact Center, integrate AI agents for routing, and analyze contact center performance.

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Esta trilha pode incluir conteúdo disponível somente em inglês. Saiba mais
+1.300 pontos
Foundational
Administrador
~2 h 5 min

Build Your AI-Powered Contact Center

Emblema

Explore the agentic contact center with Agentforce.

+300 pontos
~25 min
Emblema

Build AI-powered agents for seamless and automated voice support in your contact center.

+200 pontos
~20 min
Emblema

Empower service reps and supervisors with Agentforce Contact Center.

+200 pontos
~20 min

Add Workforce Engagement

Expand your contact center's capabilities.

Emblema

Forecast staffing, schedule reps and AI agents, and manage service quality in Salesforce.

+100 pontos
~10 min
Emblema

Simplify your contact center staffing and shift scheduling.

+300 pontos
~30 min
Emblema

Improve service quality with AI-driven evaluations and consistent coaching.

+200 pontos
~20 min

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