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+5,800 pontos
Trilha

Reúna insights com o Gerenciamento de feedback do Salesforce

Obtenha insights sobre o que seus clientes e usuários pensam e refine sua estratégia de feedback do cliente.

~6 h 25 min
+2.000 pontos
Módulo

Noções básicas de pesquisa

Obtenha insights de clientes ou funcionários com pesquisas.

~1 h 35 min
+1.600 pontos
Módulo

Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 h 5 min
+400 pontos
Projeto

Design and Distribute Surveys with Salesforce Feedback Management

Use Salesforce Surveys to follow-up with customers who contacted support via live chat.

~1 h
+200 pontos
Módulo

Automated Survey Invitations with Flows

Use automation to enhance survey response rates and engage customers better.

~35 min
+300 pontos
Módulo

CRM Analytics Customer Lifecycle Analytics

Use analytics templates to gather actionable insights from survey responses.

~55 min
+200 pontos
Módulo

Boost Survey Responses with Salesforce Messaging Integration

Integrate messaging with Salesforce Feedback Management to maximize survey responses.

~30 min
+1.100 pontos
Módulo

Surveys Customized Thank You Page

Build interactive and personalized surveys with dynamic thank you pages.

~45 min
~6 h 25 min