Discover Agentforce Service
Navigate Agentforce Service and perform basic configuration and tasks.
Explore Agentforce Service Features
Learn how Agentforce transforms how support gets done.
Veja como a Salesforce ajuda você a prestar um serviço mais rápido e personalizado.
Abasteça seus agentes com ferramentas Omni-Channel e uma plataforma de atendimento inteligente.
Discover the tools and features you need to improve your customer service operations.
Boost feature setup, user adoption, and sales productivity for your business.
Give your customers the support they need with Agentforce Service.
Customize Your Case Management
Configure o serviço de atendimento ao cliente para seu negócio.
Resolva casos mais rapidamente e surpreenda os clientes com o Slack.
Assemble an expert team to solve customer problems quickly with swarming.
Discover an AI-powered console that makes customer service faster and smarter.
Make support reps successful and efficient.
Discover how the Service Console app can help you business.
Automate Service Processes
Use automation to speed up your customer service.
Elevate customer service with Enhanced Omni-Channel.
Route customer cases to the right service reps.
Set up rules to help you prioritize, distribute, assign, respond to, and escalate records
Use Omni-Channel to manage the priority of work items.
Streamline your customer support processes.
Build a Knowledge Base
Usar o Lightning Knowledge para criar uma base de conhecimento a fim de melhorar o atendimento ao cliente.
Prepare sua base de conhecimento para otimizar conteúdos gerados por IA.
Create a knowledge base of articles that can be securely shared.
Customize the site to suit your needs and match your brand.
Improve customer relationships and decrease service costs.
Use AI and your Knowledge base to transform your company’s service
Create Multi-Channel Service
Boost your service experience.
Explore the agentic contact center with Agentforce.
Descubra os benefícios e os recursos do portfólio de mensagens do Service Cloud.
Learn how Salesforce uses its own technology
Track Service Performance
Discover customer service insights from your data.
Gather and analyze detailed customer data
Create reports and visualizations that help you track service activity and KPIs in real time
Check your call center performance in real time using Omni Supervisor tabs.
Transform Customer Service with Agentforce
Discover how Salesforce doubles self-help success for customer support with Agentforce
Leverage AI for translation and use automated summaries for quicker case closure.
Use a IA para melhorar o atendimento ao cliente e aumentar a produtividade da equipe.
Veja como a inteligência artificial está mudando o atendimento ao cliente, de chatbots a análises.
Saiba como os agentes de IA ajudam os clientes graças a respostas autônomas e naturais baseadas em dados.
Get ahead of issues before customers reach out.
Empower your service reps with powerful AI features
Use Agentforce to create and customize agents for use cases.
Descubra mais
Confira outros produtos da Salesforce para ver como podem ajudá-lo a criar jornadas de clientes mais personalizadas e a tomar decisões baseadas em dados