See What’s New with AI, Data Cloud, and Sales

Learning Objectives

After completing this unit, you’ll be able to:

• Explain how to instantly connect to all your data, wherever it lives.
  
• Define how to enable privacy-safe data collaboration between two or more parties.
  
• Describe how to easily create, configure, and launch sales agents in minutes.
  
• Explain how to act faster after meetings with automatically generated follow-up emails, tasks, and invites.
  

AI

Agentforce Grid

Agentforce Grid is a no-code AI-powered spreadsheet experience for enterprises. Admins can drag in Salesforce data, prompts, actions, and agents to design, test, and execute AI workflows at scale. Bulk-update records, mine transcripts, and test AI with batch and multiturn capabilities.

Multi-Agent with A2A

Agentforce uses the Agent2Agent (A2A) protocol to securely coordinate your various AI agents across different systems and vendors. Enable your AI agents to identify, authenticate, and collaborate securely with each other to solve complex problems across organizational boundaries.

Agentforce Observability

Now you have a single mission control for managing your organization’s entire digital workforce. Delivered as part of Agentforce Studio, Agentforce Observability provides a centralized application to monitor, optimize, and scale autonomous AI agents, ultimately driving adoption, delivering clear insights, and quantifying ROI.

Data Cloud

Data Cloud Connector Enhancements

Instantly connect to all your data, wherever it lives. New Zero Copy connectors access live data from warehouses, while unstructured data connectors for Google Drive and SharePoint unlock insights from docs and files without costly, time-consuming manual migration.

Data Cloud Clean Rooms

Enable privacy-safe data collaboration between two or more parties without moving or revealing sensitive data with Zero Copy.

Data Cloud Code Extension

With Data Cloud Code Extension, you can now execute your existing code directly to create complex calculated insights, accelerating innovation without having to wait for native features.

Sales Cloud

Agentforce Lead Generation

Agentforce for Sales: Lead Generation engages website visitors, answering questions, qualifying leads, and booking meetings without human intervention. This customer resource boosts pipeline growth by transforming inbound interest into actionable sales opportunities faster.

Agentforce Lead Nurturing Setup Enhancements

Easily create, configure, and launch sales agents in minutes. Provide your sales teams with intelligent agents that can automate tasks, qualify leads, and engage prospects, all tailored to your unique sales process.

Pipeline Management Enhancements

Pipeline Management now gives sellers automated suggestions for meeting follow-ups and next steps. This update helps sellers act faster by automatically generating follow-up emails, tasks, and meeting invites based on what was discussed.