Welcome to Coral Cloud Resorts
Learning Objectives
After completing this unit, you’ll be able to:
- Set up and view your Coral Cloud Resorts org.
- Enable Agentforce so you can support guests during their stay.
Welcome to Coral Cloud Resorts
It’s a beautiful, crystal clear morning at Coral Cloud Resorts. You’ve just stepped outside after the early morning staff meeting, coffee cup in hand, to admire the sunrise over the shimmering bay. On the water, sailboats and fishing boats slowly bob and tip in their moorings, while seagulls and pelicans vie for a spot in front of a fisherman cleaning his morning catch. A couple jogs down the beach as service staff set up outdoor tables and umbrellas and ready the breakfast buffet for the awakening guests.
You’re the new daytime concierge at this Coral Cloud location, and your job is to make sure every guest has an exquisite experience during their stay. While you’ve worked at Coral Cloud Resorts in other parts of the world, you’re thrilled to start work at this destination, known for its luxurious and laid-back atmosphere, world-renowned chef, and perfect weather.
In your staff meeting, you learned that Coral Cloud’s administrator has just enabled employee agents in Coral Clouds Salesforce org, and you practiced using them. These AI agents will help you and other resort staff members quickly handle reservation issues and excursion bookings. The agents will also create cases that are routed to appropriate teams around the resort, like maintenance, security, housekeeping, and the kitchen. You’re excited to start your day and try these new agents out with real guest needs.
Set Up Your Coral Clouds Resorts Org
You head into the resort office so you can go through your first day checklist. If you’ve already clicked the button at the top of the page to get your special Coral Cloud Resorts org, you’re ready to enable Agentforce. If not, go do that now, and come right back here to turn Agentforce on in your org.
Enable Agentforce
- Your Coral Cloud Resorts org should open to the Setup page. If not, click the Setup icon
, then click Setup.
- In the Quick Find box, search for and select Salesforce Go.
- In the Search features box, search for and select Agentforce Studio.
- Click Get Started, click Turn On, and click Confirm.
- Refresh your browser.
- Click
to open App Launcher.
- Select the Coral Cloud Resorts app to open the Coral Cloud Resorts Home tab.
If you receive an error when completing the Hands on Challenges in this badge, return to Setup and verify that Agentforce is toggled On.
Wrap Up
Now your org is set up with employee agents ready to help. Click Check Challenge to Earn 500 points. Then, you’re ready to take a walk around the resort to mingle with guests and ensure they are enjoying their stay.