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Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1 h 45 min

Set Up a New Kind of Article

~25 min

Configure Page Layouts and Record Types

~30 min

Set Up the Validation Status

~15 min

Configure Article and Field Visibility

~15 min

Close Cases with Articles

~20 min

~1 h 45 min

Disponível na seguinte trilha

Aprimorar o Service Cloud com o Lightning Knowledge