What features do we get with EAC standard without Inbox license?
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I am new to Salesforce Inbox with Outlook. Question about calendar syncing. So we are experiencing a lag time between syncing our event from our Outlook calendar to our Salesforce calendar. For instance, if we send an email with appointment date times and someone signs up, it populates in Outlook immediately, but we're experiencing a delay of 15-30 minutes into Salesforce. Any idea on what's going on there? #SFEmailSync
I am currently testing the EAC and it seems like i have lost "enhanced email". Is this expected?
I have a hard time believing that to implement automation you loose the quality of the email record? Without enabling EAC you have high quality email message records thanks to turning on enhanced email but if you want them logged automatically, you just get the body and not further insights?
I escalated the above and received confirmation the EAC does not create email message records. This is by design and will hopefully be "resolved" in a future release.
[Webinar recap]
🔥 Salesforce Email Integrations and Sync: Critical Product Updates 🔥
Watch the recording: https://sfdc.co/EmailSyncVideo
Download the deck: https://sfdc.co/EmailSyncDeck
Get the details of the critical updates happening for Email Integration and Sync products, Salesforce for Outlook, Lightning Sync, Einstein Activity Capture, and the Outlook/Gmail Integration:
- Salesforce for Outlook's rescheduled retirement
- what it means for you now that Lightning Sync isn't available to new Salesforce customers
- learn about why Einstein Activity Capture and the Outlook/Gmail Integration are the future of email integration and sync at Salesforce.
Questions as you begin next steps? Let's keep the conversation going here in the "Outlook/Teams, Gmail, and Inbox" community and join our Sales and Service Expert office hours: http://sfdc.co/AskSalesService
@Elna Miller @Cristina Moscoso @Namita Sehgal @Makenzie Pavan @Victoria Stoia @Kyleigh Cairns @Jennifer West @Matthew Barnhart @Emma Fox
Salesforce Email Integrations and Sync: Critical Product Updates
#SFEmailSync Does EAC capture attachments?
Product Question in regards to Einstein Activity Capture.
Lightning Sync does not support parallel sync of Google and Outlook ;
It’s disabling one setup automatically when setting up a 2nd one.
Q1. Does Einstein Activity Capture support activity sync ( more precisely calendar sync ) in parallel for Google and Outlook ; Kind of hybrid mode Google and Outlook ; One user community using Google the other one Outlook. One user is having only one email system.
Q2. As we use Lightning Sync with outlook for many many users in one org ; Will Einstein Activity Capture for Google work in parallel with existing Outlook sync. That's what we try to start up with.
Thanks Thomas
Does activity capture wipe out current activities on accounts and contacts and if so why?
In order to not stream/sync events, you are able to uncheck Events in the EAC Configuration for EAC standard (no cost - without a license like Inbox).
How comes that 3th party companies succeed in having a nicely working product, with sidepanel, while SFDC seems to struggle with this ?
Having a problem with attachments not showing up in the object when using Outlook Plug-in since Winter 21 went live. Anybody else having this problem?
I see in the architecture diagram, events and contacts sync to AWS and then salesforce accesses it. Is there an option for Azure or GCP for staging/routing information? #SFEmailSync
