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Shawn Clement 님이 Nonprofit Hub에 질문했습니다
2024년 9월 30일 오후 11:51
Mailchimp to Salesforce Sync Issue

I've been working with Mailchimp support on this but haven't been very helpful. 

We currently have Salesforce and the Mailchimp package installed. 

 

There is an error (see below) but can't seem to figure out what the error is as that API Name/Field isn't mapped to anything in the query builder and audiences. Mailchimp to Salesforce Sync Issue

I'm trying to sync our data from Salesforce contacts to MailChimp records.

 

#Mailchimp #MailChimp Integration #Salesforce_Administration #NPSP

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  1. Gerry Vilop (Elevate Digital)
    4월 2일 오후 1:48

    I’ve run into similar issues with the Mailchimp for Salesforce package - those unknown field/API name errors are usually coming from something in the query builder or a hidden mapping, and they’re not always easy to trace. It’s often not Salesforce itself, but the connector being a bit opaque. 

     

    If you want to keep using the native package, I’d double-check the query builder, audience fields, and any recently changed fields in Salesforce (especially deleted/renamed ones). 

     

    In one project we hit a point where debugging the package took more time than it was worth, and we switched to using Skyvia to sync Contacts to Mailchimp. It gave us explicit control over field mapping and upsert logic, plus clearer logs when something failed. Not a direct fix for the package, but a more predictable alternative if the sync keeps acting up.

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Mahogany Lore, MLIS (Krishnamurti Center Database Manager) 님이 Nonprofit Hub에 질문했습니다
2024년 5월 10일 오후 9:23
MC4SF: Resubscribed Contacts Not Retrieved in Query

I previously posted what started out to be a tip regarding contacts not being retrieved in MC4SF queries.  That post turned into a question, so I am duplicating the question here to pick up responses from all the extremely helpful, knowledgeable people who keep up with these questions.

 

Scenario: We are migrating to SF from eTapestry, which has the ability to mass email. Some constituents had signed up for our emails online, so they were subscribed in Mailchimp. When any of these contacts were then added to eTapestry, they were marked as opted in there, too. We would send out mass emails from both Mailchimp, which has captured a much larger audience than our record limit in eTapestry would allow us to capture there, and from eTapestry, which contains constituents who subscribed through alternate channels and may also have subscribed in Mailchimp. In turn, some of our constituents were getting mass emails both from Mailchimp and from eTapestry, so they unsubscribed in Mailchimp.

 

Now we are migrating to Salesforce and moving to use Salesforce campaigns to sync campaigns and their respective campaign members to Mailchimp, which will be our only mass email sender. This means that we have a number (quantity unknown) of contacts who are unsubscribed in the platform from which we will now be sending emails they actually subscribed to receive.

 

Issue: 1) MC4SF queries do not retrieve contacts who are unsubscribed in Mailchimp. 2) MC4SF queries do not retrieve contacts who are now subscribed in Mailchimp but who were previously unsubscribed there.

 

Question: Has anyone experienced this issue as well? Have you come up with a solution? For issue 1, a possible, albeit undesirable, option would be to send an operational email to our unsubscribed Mailchimp audience letting them know we are consolidating our email services and letting them know to resubscribe if they wish to continue receiving our emails. However, in light of the second issue, this will not resolve the situation.  Have you found a fix for MC4SF not retrieving contacts who resubscribed in Mailchimp after unsubscribing there? We have a case in with Mailchimp, but there is no progress after a week.

 

#Mailchimp #MailChimp Integration #MC4SF

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  1. Mahogany Lore, MLIS (Krishnamurti Center)
    2024년 7월 23일 오후 4:33

    This ended up being a very simple fix for us.

     

    Following the tutorials, I had been leaving Data Sync unchecked until my last step in the initial setup. However, to test previewing the query, it has to be checked first so MC4SF has the most current subscription status on Mailchimp contacts.

     

    @Andy Kallio: So, try enabling Data Sync under Setup > Settings to see if it resolves your issue. It sounds like your issue is a little different, though, because my query didn't return contacts who were resubscribed, while yours is returning the contacts but not syncing them.

     

    This ended up being a very simple fix for us. Following the tutorials, I had been leaving Data Sync unchecked until my last step in the initial setup.

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Libby O'Meara (Greenpeace Asia Pacific Platform Lead) 님이 APAC Nonprofit Customers에 질문했습니다
2022년 10월 7일 오전 1:28
Mailchimp SF Integration

Hi; I would like to connect and have a chat to anyone who has managed an integration setup lately? 

 

Thanks! 

#MailChimp Integration

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Richard Turner (Brightlingsea Partners Consultant) 님이 Salesforce.org System Administrators에 질문했습니다
2024년 1월 2일 오후 1:26
Mailchimp for Salesforce Developer Script exception

I'm getting the following error message in an email relating to our mailchimp for salesforce setup.  I'm a bit stumped at this point.  

 

"Apex script unhandled exception by user/organization: 0054H000005g3T7/00D24000000JRcD

 

Failed to invoke future method 'public static void updateProEnabledFuture()' on class 'MC4SF.Util' for job id '707Px000005Z8L4'

 

caused by: MC4SF.API.ServiceUnavailableException: Script-thrown exception"

 

Has anybody got any ideas about what might be causing this?

 

Thanks!

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Randy King 님이 #Trailhead에 질문했습니다
2023년 1월 24일 오후 5:15
How can I show a Contact's subscription status on the Contact record?

Hello,

 

I am attempting to link a MailChimp Subsciber's subscription status to an unsubscribed checkbox on that corresponding Contact record, but I am unable where to find that information in SF to make that happen. Any suggestions? #Trailhead

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  1. Siraz Ul Mansuri (LTIMindtree Ltd.)
    2023년 7월 18일 오전 6:11

    #Mailchimp  #Trailhead #MailChimp Integration

     

    Hello @Randy King,

    You can achieve this by making a Checkbox type Formula Field on the contact object and adding this below formula in that Formula Field

    " IF(ISPICKVAL(MC4SF__MC_Subscriber__r.MC4SF__Member_Status__c,'Subscribed'),True, False) ".

     

    This will be surely helpful for your requirement.

     

    Thank You

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Jessica Sims 님이 * Experience Cloud *에 글을 올렸습니다
2019년 10월 14일 오후 8:49

*Salesforce/MailChimp Integration*

Hoping someone has an answer. Integration was set up between Sailsforce and MailChimp and syncing suddenly stopped. Contacts appear blank. Upon trying to set up integration, presented with this notice- 

 

"Read" permission to field "MC4SF__Sync_Setting__c" on object "MC4SF__MC_List__c" is not allowed for the current user.

Error is in expression '{!initPage}' in component <apex:page> in page mc4sf:setup: (MC4SF)

 

An unexpected error has occurred. Your solution provider has been notified. (MC4SF)

 

*Thank you!*

댓글 2개
  1. Jvic Caducio
    2022년 9월 13일 오전 7:23

    How do we solve this if I can't go into the setup for MailChimp in salesforce?

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Caitlin Barringer 님이 * Salesforce Administrators *에 글을 올렸습니다
2019년 10월 15일 오전 12:01

*Salesforce/MailChimp Integration*

Hoping someone has an answer. Integration was set up between Sailsforce and MailChimp and syncing suddenly stopped. Contacts appear blank. Upon trying to set up integration, presented with this notice-

"Read" permission to field "MC4SF__Sync_Setting__c" on object "MC4SF__MC_List__c" is not allowed for the current user. Error is in expression '{!initPage}' in component <apex:page> in page mc4sf:setup: (MC4SF) An unexpected error has occurred. Your solution provider has been notified. (MC4SF)

 

*Thank you!*

댓글 2개
  1. Chirag Mehta (Satrang Technologies)
    2019년 10월 15일 오전 3:54
    @Caitlin Barringer Even we faced the issues yesterday, there was an issue from the MailChimp side where the Integration stopped with SF. We had to re-do the connection by logging in to MailChimp and all started working fine again. Please try doing the same again and it should work. @Miteshkumar V Jain
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