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그룹APAC Education Customers
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APAC Education Customers

This is space for discussing questions, challenges, concerns, etc. related to APAC Region. Feel free to post about: Challenges Education Cloud in Salesforce Salesforce Education Data Architecture (EDA) Registered training organisations (RTOs) Please feel free to join the conversation. Let's be a part of Salesforce Ohana and help everyone to succeed in Education APAC challenges.
Adrian Tiong (Salesforce Talent Program Manager)
2024년 11월 12일 오전 4:49

Find our more on how to register your FREE Salesforce AI Associates and AI Specialist certification exam here - https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000E4zp/GlX6GY.h2L7u8.6gvFbAwvqXWjmOeMl12ogDUfJgH6o

 

🎯 Goal: To support our exam takers in accessing free AI certifications (valid until December 2025) and help others achieve their Salesforce certifications, driving greater impact within their organizations.

 

Whether you’re looking to upskill, showcase your expertise, or network with fellow Trailblazers, this certification drive is your opportunity to elevate your Salesforce journey and earn some exclusive Agentforce swags!

 

Please spread the news to everyone and let’s build a vibrant and skilled Salesforce community across the ASEAN!

 

Find our more on how to register your FREE Salesforce AI Associates and AI Specialist certification exam here - https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000E4zp/GlX6GY.h2L7u8.

Izelle Du Pisanie (Penteract Technologies Salesforce Expert Alchemist)
2023년 4월 24일 오전 8:27
How to score applications and do intelligent analytics on barriers/drivers for customers?

We are running an online high school and using the EDA package (+ custom objects) to store applications data in Salesforce. Our Marketing team would like to build stronger functionality around scoring applications and reporting on what barriers or drivers influence applications in various ways.

 

In Sales cloud, this feels like a good use case for Lead/Opportunity scoring and even using Einstein to help model and understand customer behaviour, drivers and barriers. However, we are not using Leads or Opportunities, and I don't quite understand how Leads/Opportunities could fit alongside "Applications". So my main questions are:

 

  1. How have other people used leads & opportunities in tandem with Applications (if at all)? 
  2. How have other people using EDA built functionality to better score and understand behaviour of applicants (future customers)? Have you used Einstein to do this at all, or just good reports?
  3. Does einstein analytics have a place in this solution? Or should we just be using simple fields to add datapoints to Applications (e.g. a "Barriers" multi-select picklist) and then do our own analysis via reports or other reporting tools?

Thanks in advance!

Jasleen Kaur (Centric Consulting Salesforce Architect) (최초 질문자: Jasleen Kaur)
2023년 4월 21일 오전 7:24
Adrian Tiong (Salesforce Talent Program Manager)
2023년 4월 6일 오전 2:47

Happy Thursday

 

I want to make sure you are aware that Salesforce Days is happening now and will continue through July. Join us for expert-led demos, credential sessions and hands-on training to gain expertise, and learn how to build the future at your company with Salesforce.

 

Salesforce Days is a key driver to connect into the Salesforce ecosystem and partner with purpose. You will learn to develop opportunities, drive success, and deliver value for your business, customers, and community.

 

This is a great opportunity for you to skill up and prepare for credentials. I encourage you to register for the events.

 

https://events.zoom.us/ev/As6fwsa8a8jJzJn0v-_0cwq_gdMgqggOA_4FBLsSNowbY2Ta7dRo~AggLXsr32QYFjq8BlYLZ5I06Dg?utm_campaign=61283ffd5ff8a30001f062b0&utm_content=64134ca732aa4e0001a031d0&utm_medium=smarpshare&utm_source=generic

 

Happy Thursday I want to make sure you are aware that Salesforce Days is happening now and will continue through July.