Hi everyone,

Sharing a heads-up for anyone working on volunteer management in Nonprofit Cloud: Salesforce is hosting a webinar on November 19 called Meet Volunteers Where They Are: Self-Service to White-Glove Scheduling, Powered by Agentforce. 

The session is led by Justin Gilmore, Senior Solution Engineer at Salesforce, and it looks at a question a lot of us run into: how do you support volunteers who want to handle everything themselves alongside the ones who need someone to schedule them? Justin will cover both ends of that, from self-service sign-ups in an Experience Cloud portal to concierge-style scheduling handled by staff or by Agentforce. 

One part I think many admins here will find useful is a demo of volunteers applying for opportunities and logging their hours over SMS or WhatsApp, with no portal or Salesforce login involved. If you’ve ever chased volunteers for hour logs, you know why that matters. 

It’s aimed at volunteer program managers, nonprofit tech leads, and Salesforce admins. Registration is here: https://invite.salesforce.com/ngovolunteermgmt111926/partner 

Curious how others are handling this today: are your volunteers mostly self-serving through a portal, or is your team still doing a lot of the scheduling by hand?