We have an integration where new products created in Acumatica are automatically synced to Salesforce. The Brand field is a picklist in Salesforce. When a new Brand value is received from Acumatica, Salesforce creates the value, but it is added to the Inactive Values section instead of the active picklist values.
Has anyone experienced this issue or knows what causes this behavior? Is there a way to have new picklist values created as active
automatically?
#Salesforce CPQ & Billing
New picklist values are being created as inactive because the integration is adding them through the API without activating them in the picklist value set.
To resolve this, update the integration so it creates the values as active, or use a post-processing automation to activate new values after they are created. Also, verify that the values are assigned to the required record types, as inactive values won't be available to users even if they exist in the picklist.
