Hi
We use the Salesforce Outlook Integration App - with the side panel to log emails from Outlook for some Teams who don't want to use Email to Case.
We are using - Outlook Integration- Is this still going to be allowed
#Outlook/Teams/Gmail
답변 1개
It is a little confusing, but I had Claude draw a picture -->
Your Outlook Integration is good, but the Lightning Sync will need to migrate to Einstein Activity Capture
https://help.salesforce.com/s/articleView?id=sales.lightning_sync_move_parent.htm&type=5
