We implemented Einstein Chatbot bot as messaging channel. We implemented inactive session configuration in the messaging session. i am facing issue as if customer not replied on live agent message till 4 min then bot is giving warning as in 1 min your chat session will be end. after this 5 min no activity from customer, chatbot session going into INactive status. as per salesforce standard functionality all inactive sessions will be auto close after 24 hrs. becuase of this i am not getting exact messaging session end time and session owner is also getting change as AUto processed by bot. hence we are not able to track live agent conversation time.
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