I'm not able to connect my playground. I ask for a password reset. It says the it is sending me an email but never d

Hi @Ken Lenhart.

Thank you for sharing the details of the issue. Based on your experience and similar cases, I wanted to clarify the correct approach and possible reasons behind the password reset email not being received.

In many Trailhead Playground scenarios, a password reset is not always required. As you observed, the correct way is to launch or connect the playground directly from the Trailhead challenge. This redirects you to the Salesforce login page, where you can use the original username and password that were set when the playground was created.

If a password reset is still needed, you can try the following:

• Open the playground from Trailhead and use the Get Your Login Credentials (Playground Starter app), then click Reset My Password.
• Or go to Setup → Users → Your User → Reset Password

If the reset email is not received, common reasons include:

• Email going to Spam/Junk/Clutter
• Email filters (especially for company emails) blocking Salesforce messages
• Temporary issues with Trailhead Playground provisioning or email delivery

In such cases, you may also try resending the reset or using a personal email if applicable.

If the issue still persists, it could be a Playground linking or provisioning issue. I would recommend reaching out to Trailhead Support: https://trailhead.salesforce.com/help

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For reference, you can also check the following:

• Trailhead Help: Get Your Login Credentials for a Trailhead Playground
• Salesforce Help: Reset Your Password