Participants joining in as a viewer/spectator on Google Meet using the Outreach Meeting Link.
We’re using
Outreach meeting links for scheduled calls and have run into an issue where, occasionally, the invited attendee joins as a viewerand can’t speak or participate. This happens even though the person is logged in using the same email address that received the invite.
We haven’t been able to reproduce this consistently. When we tested using a personal email and a separate device, both participants were able to join and speak without any issues.
Our Outreach onboarding rep suggested this might be related to Google Meet viewer settings (for example, “everyone is a viewer by default” or host controls that limit participant roles). Our Google Workspace admin does not see these settings enabled
at either the org or meeting level.
Questions:
- Are there any Outreach-specific or Google Meet settings that we can adjust to prevent participants from joining as view-only going forward?
Any guidance would be appreciated. Thanks in advance for the help.
